Whenever you have to make a big purchase for your home, it’s good to have a company alongside that you trust. When you are in the market for Boise, ID replacement windows, that’s more true than ever. You want someone who can give you advice that will turn out for the best and you need installers that can handle the project in the most professional manner. What does that all come down to? Customer service. You don’t want a telemarketer-level of customer service when they call you and only have a recording on the other line to address your needs. Instead, you need real, live people to answer your questions and give you the attention your project deserves. Here are a few ways to judge the level of customer service with a window company so you can choose the right professionals for the job.
Assess The Phone Calls
If you want to ask a few questions, you might first go to the phones and call the company. How are you treated on those calls? Do they answer your question readily and give you the details you need? Do they seem to want to take time with you and not hurry you off the phone? Some of this will be related to a gut feeling, but that phone interaction can tell you a lot about how the company operates in terms of customer service.
Leave A Message
Apart from talking to someone live on the phone, it can also be a good idea to leave a voicemail or shoot the company an email to see what their response time is like. Do they get back to you the next business day once the store is open? Or it is days—or even weeks—before you hear anything from them, if at all? Leaving that message will show you how important your project is to that company.
Visit In Person
It’s not a bad idea to go to the window showroom and wander around for a bit, either. You will likely be approached by a representative who will ask if you need anything or have any questions. Perhaps have a few questions in mind so you can get a feeling for how they operate with customers in person. You want to feel comfortable, not pressured or pushed in any direction, and no hurried in any way.
These are a few factors that go into the customer service you want to see when you are working on Boise, ID replacement window projects. Contact the professionals at View Point Windows by phone with your questions at (208) 854-1877 or visit us at 6715 W State St Boise, ID 83714. We love working with new clients and once we get to know you, we feel like you’re more of a long-lost friend than a customer. We want the best for your home and we always operate and give advice based on what we would do for our home if we were in your situation. Let’s get started on the window replacement process together soon!